Why unified communications?
Today, everyone communicates in very different ways, depending on what suits them. Phone, teleconferencing, instant messaging, email – the list goes on and on. By bringing these together on one converged IP-based network you of course simplify your infrastructure. But more than this you also prepare your business for an ever more mobile and virtual workforce. One which can collaborate more effectively and in ways previously impossible.
Unified communications shifts the way your people work. Instead of relying on traditional human-selected communication, the most effective path is selected by a business process or application. This means the right people are reached quicker and in the right way, and you’ll also reduce human latency in business communications.
Unified communications can deliver significant benefits to your business:
- Cost efficiencies
- With unified communications, and VoIP in particular, you no longer need two separate networks with separate standards requiring separate skills to manage them. And, of course, you no longer incur the maintenance and equipment costs associated with them either. Plus, there’s an opportunity to reduce corporate mobile usage costs whether in the office, on the move or even abroad.
- Flexibility
- A single network simplifies your infrastructure making it easier to add new IP services as and when your business is ready. Plus, unlike traditional networks, you only need one team who understand IP networking to make it happen – cutting costs and reducing deployment time.
- Productivity
- With an IP-based network, communication is easier and remote working simpler. For instance, by integrating voice with video conferencing customer contact can be enhanced. Also, remote workers have the same facilities available to them on their laptop ‘soft phone’ as they do on their office desk phone.
Moving to unified communications