The ROI on unified communications
The modern workforce works differently to anything seen in the past. Workers are on the move and collaborate without boundaries. If done right, this creates greater flexibility and efficiency. But if done wrong, it can increase costs, lower productivity and diminish your company in the eyes of your customers.
How will unified communications make you money?
Unified communications is embedded in your IT infrastructure and business processes. This means your employees will be working within a system blending business and communication. Simply, they’ll be able to be more productive and efficient.
Whether they’re needed for an urgent internal meeting or a key customer is trying to get hold of them, your employees will always be easily contactable wherever they are.
How will unified communications save you money?
Unified communications will have a positive impact on your organisation’s key processes. Proactive business applications will optimise the way communications happen between customers, suppliers and employees. This means optimal working isn’t affected by human latency. Unified communications will deliver information proactively too, giving your increasingly mobile workforce access to essential applications wherever they are.
With an effective system, increasing numbers of employees will be able to work from home and elsewhere. This means you will be able to gradually reduce your office-based rent. And your employees will have the support of specific applications for the line of business your company is in. All of which will in turn increase their productivity.
The bottom line
There may be hardware investments required to attain the quality of service (QoS) for voice-ready WAN, device support and maintenance. However the savings made up in greater efficiencies, better customer relationships and fewer mobile phone calls through outside contracts will soon overtake the initial investment and maintenance costs.
COLT Voice portfolio
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